GOALS AND OBJECTIVES
To consolidate IT systems management, improve service delivery quality, and focus on strategic goals.
To arrange operation of the bank's IT infrastructure.
Jet Infosystems specialists conducted an initial audit of the bank's IT systems and, based on this audit, suggested a modernization plan aimed at developing the overall infrastructure and business applications.
The second stage of the project encompassed data mapping, i.e. identification of all interactions between the infrastructure, data and application layers. The result was an information flowchart which shows interactions between systems, making it possible to prepare operational rules for the IT landscape, document and approve IT service operation plans, and create cross-functional support teams.
This particular IT transformation allowed the bank to move forward to a new standard in terms of customer service and improve the quality of IT services, while significantly reducing request resolution time and increasing systems availability.
After optimization of its IT services, the bank was able to focus on strategic development and launch systems modernization projects, migrating its systems to the updated infrastructure.