GOALS AND OBJECTIVES
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BUSINESS OBJECTIVE
To provide higher quality services for subscribers and increase the company’s operational efficiency.
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IT OBJECTIVE
To ensure the operation, fault tolerance and redundancy of IT infrastructure.
IMPLEMENTATION
Under the terms of a long-term outsourcing contract, Jet Infosystems carries out a continuous cycle of works for the operator. These include: capacity planning, design and implementation of up-to-date IT solutions, supply of necessary equipment, service maintenance of all information systems and the handling of operations on an outsourcing basis.
Jet Infosystems specialists ensure the functioning, fault tolerance and redundancy of the IT infrastructure on which all business-critical applications run. These systems include: billing, corporate reporting, analytics, CRM, the payment acceptance system, etc.
More than 300 pieces of equipment in two data centers, Hitachi Vantara and Brocade storage systems, a backup system based on IBM high-end tape libraries, backup software (Veritas NetBackup) and availability software (Veritas Infoscale) are all in round-the-clock service on an uninterrupted power supply manufactured by Vertiv (formerly Emerson and Chloride). The maximum recovery time for the system is four hours and the actual SLA for incidents is maintained at 99.99%.
In addition to providing comprehensive outsourcing services, Jet Infosystems also provides the operator with Business Impact Analysis (BIA), including analysis of the availability of IT services and IT systems, as well as determining acceptable RTOs (recovery time objective, the time of an IT system recovery in case of an accident) and RPO (recovery point objective allowable losses in the event of a failure).
PROJECT RESULTS
Business Impact Analysis allows assessment the consequences of negative events (system failure, technical errors while accepting payments, etc.) and minimizes their impact on key processes. Thanks to BIA, the operator can more effectively think through DRP (Disaster Recovery Plans) and make optimal decisions on the development of IT infrastructure.<br>
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4 hours
Maximum recovery time for systems
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300 Equipment units
Under round-the-clock service by the integrator
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99.99%
Actual SLA level
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12 years
Beeline Uzbekistan has been cooperating with the integrator.