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SUPPORT FOR SAP SYSTEMS ON AN IaaS MODEL-BASED INFRASTRUCTURE

GOALS AND OBJECTIVES

BUSINESS OBJECTIVE

Effective performance of systems based on an SAP platform. The operation of more than 700 stores throughout Russia depends upon this.
IT OBJECTIVE

Optimization of IT infrastructure costs

SOLUTION

To provide infrastructure for SAP systems using an Infrastructure-as-a-Service model.
Support of systems which are fundamental to the retailer's business, including: SAP ERP, SAP EWM, SAP BI based on SAP HANA, SAP Enterprise Portal and an SAP Solution Manager.

IMPLEMENTATION

Jet Infosystems engineers monitor the state of infrastructure and software around the clock. Maximum failure detection time is 10 minutes, with no more than 4 hours given for complete recovery of the productive system according to SLA. Technical support and administration of this complex of solutions up to the level of the SAP Basis is managed by Jet Infosystems Service Center specialists.

Under the new contract, Jet Infosystems specialists have replaced the virtual data center servers according to the needs of the retailer and in light of the fact that the service life of existing equipment has expired. In order to quickly deploy dozens of servers, the experts created an AWX-based configuration management system. This made it possible to prepare the IT infrastructure in a short time and migrate SAP systems within the only possible technical timeframe, during which the retailer's warehouses stop their work for several hours. The migration of SAP EWM, a warehouse management system, was carried out during this timeframe.

PROJECT RESULTS

The availability of ERP ensures the operation of key services, including: cash services, logistics, procurement, revaluation, reservation, management of product assortment, finance and accounting, in-store operations, and pricing. Sustainable operation of SAP BI allows large-scale calculations on a rapid basis. Development and test environments also run on a fault-tolerant platform.

10 minutes
Maximum failure detection time
4 hours
Maximum time for full recovery of a productive system according to SLA
IaaS model
selected as the optimal form of power consumption

CUSTOMER REVIEW

The market for children's products is a low-margin market. Our company has chosen an IaaS model because it ensures optimal computing power consumption. We use exactly as many resources as needed and can quickly increase them, if required, or, vice versa, abandon excess capacities. Cooperation with Jet Infosystems provides us with qualified IT systems service, and is extremely important for our business.

Maxim Egorov

Head of the Directorate of Information Technologies, Detsky Mir