SUPPORT FOR SAP SYSTEMS ON AN IaaS MODEL-BASED INFRASTRUCTURE
GOALS AND OBJECTIVES
Effective performance of systems based on an SAP platform. The operation of more than 700 stores throughout Russia depends upon this.
Optimization of IT infrastructure costs
- To provide infrastructure for SAP systems using an Infrastructure-as-a-Service model.
- Support of systems which are fundamental to the retailer's business, including: SAP ERP, SAP EWM, SAP BI based on SAP HANA, SAP Enterprise Portal and an SAP Solution Manager.
Jet Infosystems engineers monitor the state of infrastructure and software around the clock. Maximum failure detection time is 10 minutes, with no more than 4 hours given for complete recovery of the productive system according to SLA. Technical support and administration of this complex of solutions up to the level of the SAP Basis is managed by Jet Infosystems Service Center specialists.
Under the new contract, Jet Infosystems specialists have replaced the virtual data center servers according to the needs of the retailer and in light of the fact that the service life of existing equipment has expired. In order to quickly deploy dozens of servers, the experts created an AWX-based configuration management system. This made it possible to prepare the IT infrastructure in a short time and migrate SAP systems within the only possible technical timeframe, during which the retailer's warehouses stop their work for several hours. The migration of SAP EWM, a warehouse management system, was carried out during this timeframe.
Maximum failure detection time
Maximum time for full recovery of a productive system according to SLA
selected as the optimal form of power consumption